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Refunds and Returns Policy

Last Updated: [09/10/2023]

Overview

Our refund and returns policy lasts for 14 days from the date of purchase. If 14 days have passed since your purchase, we regret to inform you that we cannot offer a full refund or exchange.

Eligibility for Return

To be eligible for a return, your item must meet the following criteria:

  1. The item must be unused and in the same condition that you received it.
  2. It must be in the original packaging.

Refund Process

Once your return is received and inspected, and assuming that the item meets the eligibility criteria, we will refund the product value, excluding any postage charges originally paid, back to the payment method originally used. Please allow a few days for the funds to be received back into your account.

Receipt or Proof of Purchase

To complete your return, we require a receipt or proof of purchase.

Items Not Eligible for Refund

There are certain situations where only partial refunds are granted:

  1. Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
  2. Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, and assuming everything is in order, we will refund the product value, excluding any postage charges originally paid, back to the payment method originally used. Please allow a few days for the funds to be received back into your account.

Late or Missing Refunds

If you have requested a refund to be credited back to your bank account, it usually takes between 2-3 business days for the refund to be credited. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected].

Shipping Returns

To return your product, you should post your product to:

10 THE BOULEVARD
CRAWLEY
RH10 1XX

You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you may vary. We recommend that you package the products appropriately and use a trackable, insured service as we cannot take responsibility for items damaged or lost in transit.

Need Help?

If you have any questions related to refunds and returns, please do not hesitate to contact us.


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